Convenient and efficient

A terrible car rental experience. Absolutely avoid this company. They provided a car with numerous scratches, clearly intentional, and it's uncertain how many people have been scammed this way. The prior damages might have been caused by accidental bumps, but the condition of the car is almost identical to how it was before renting. They deducted the entire deposit and the car came with almost no fuel—just enough to drive a few kilometers, forcing you to refuel immediately. When returning the car, it's impossible to return it with no fuel since you'd risk breaking down on the way. This allows them to profit from the leftover fuel you return with.

I traveled with four other ladies for a 14-day trip with a lot of luggage. We planned to rent a car in Istanbul, and this was the only rental company offering an automatic transmission for a larger vehicle, so we booked with them. Upon arrival, we waited for almost an hour and called to have someone pick us up and take us to their office. They took us to a dark side street, at least 10 kilometers from the airport, to a dimly lit parking lot with no other staff around. We called the number provided by the platform, and the person on the phone said we should first sign the contract with the driver, and then he would give us the car. After signing, they handed us a manual transmission car with no fuel. We objected, but the person on the phone insisted that we had booked a manual transmission! Our protests were ignored. When I called the rental platform's customer service, they were polite and patient but couldn't resolve the issue, so I won't go into details. Since it was late, we ended up paying someone to drive us to our destination. To keep up with our itinerary, we had two choices: 1. Return the car and book a flight, or 2. Have the rental company promptly replace the car with the one we booked. First, they insisted I had booked a manual transmission car. No way. I called customer service again, and after a long conversation, the rental company said they would replace it but couldn't guarantee a time, which was clearly an obstruction! So, I opted to return the car, but the rental company refused. We had to book flights in a rush and leave the car (which I had refueled) at the hotel for the company to retrieve. The company claimed they couldn't pick it up, but the hotel informed us that the car had been collected that same day. The details I shared are just about 60% of the ordeal; you can imagine our frustration. The rental platform was patient and tried to help but couldn't resolve the issue, mostly just comforting me. Customer service said they had established an after-sales ticket and would resolve the issue when I returned home. I had no choice but to leave it at that. However, 15 days after returning home, the platform has not refunded the prepayment, and the rental company deducted an additional 600 lira. Why the deduction? I refueled the car! This rental company should not be doing business on this platform. I strongly suspect it's a scam!

Service was good and they gave me GPS free of charge . Car was not very clean but it was acceptable. The only negative point that they don't have a counter inside airport. You need to go out to column 20 and wait there for 20 min

No comments. Everything is fine

Ford fiesta görünen araç yerine renault clio verdiler. Bunda sorun yok muadili sonuçta. Ancak araç pisti. Daha doğrusu koltuklar lekeli ve sigara yanığı ile doluydu. Frenlerinde, ön takımlarında, lastiklerinde sorun vardı. 2 defa ön lastiklere hava vurmak zorunda kaldım. Araçtan çok trim sesi geliyordu. Şanzımanda da sorun olacak ki vites geçişleri zor yapılıyordu.