The check-out process was slow, and they kept trying to upsell. Returning the car was very convenient, navigation was accurate, just dropped off the key and left, very efficient.

Overall good. Most vehicles of the same type are Chevrolet Malibu, but the trunk is relatively small. The car is slightly smaller in size compared to similar models.

During the paperwork process, the Hertz agent from Asia had a constant smile but also tried to persuade me to buy additional insurance and even encouraged an upgrade. Even though I had already purchased full insurance, he still claimed that I didn’t have roadside assistance. After repeatedly emphasizing that I had bought all the necessary insurance, he finally directed me to the car lot. Be cautious, as this is another potential pitfall. There were about five or six different cars parked, but only two of them were actually available for me. The others required an upgrade (if you accidentally took one, you might get stopped when leaving, wasting a lot of time). After taking several photos and confirming repeatedly, I finally got my car (there was no Ford Focus as I had reserved). Instead, I got a Kia Forte, which turned out to be nice to drive with lane-keeping assist. Driving from Los Angeles to Las Vegas was stress-free. American drivers are very disciplined, making the experience very enjoyable.

Overall it was okay. It might have been due to our limited English proficiency, but we didn't hear the rental company mention anything about changing cars, so we were a bit confused when picking up the car.

Car reserved shouldn't take 30 min to arrive after starting paperwork when they know which car needs to brought up