概ね良かった

Condition is okay

Great service, took less than 10 minutes to pick up the car and 5 minutes to return it. They also provided information about gas stations before return, and directions to the return location using maps...

Very happy with the experience. When abroad, you can use the internet for free calls to customer service. They resolve issues efficiently and call back to provide feedback on the resolution, followed by an email. Highly recommended.

No one at the rental company speaks Chinese or English, making communication extremely difficult. We relied entirely on phone translation and guesswork. The prepared driver's license and international driving permit couldn't be used. After half a day of communication, we still didn't understand each other. Fortunately, a lady who speaks Chinese at the mobile card service helped us by calling for inquiries. There is an agency in Saga City that can translate driver's licenses in just half an hour. We took a taxi immediately, and by 3 PM we got the translation document. But we had to wait until 5 PM to pick up the car at Nissan in Saga, which was frustrating.

Like: The customer service was excellent. Detailed explanation of the contract. Very friendly staff.