We will NEVER use Zoom again. 1-The rental car company is far from the airport. 2-The check-in was very long. 3-The staff seems very dishonest as they are now trying to charge us for a small scratch that we never did whilst the whole car has dents and scratches all around it. Very dishonest and unprofessional. We wonder how many others they have done the same thing to. We also saw them charging foreigners who could not communicate well in English very high extra fees for odd things. EasyRentCars should not do business with them.

So far we have loved EasyRentCars and have told many of our friends about them. However if we get dishonest service like Zoom again we may reconsider.

The car was dirty and not cleaned. It was a long wait and they were interested in selling the insurance. A pathetic argument was brought that my insurance is for Calgary only, so you had to buy the insurance from Zoom.

zoom force me to buy insurance that I don't need

The Zoom employees were EXTREMELY rude and unprofessional. From the van that picked us up from the airport that smelled like sweat and was playing music with swears in it, to the manager who was VERY rude to us during the pick up process, I will never use zoom rentals ever again. They told us that the drop off time was after hours and that we had to drop it off at a different location. He mentioned that it would be $10 for all four of us to take a shuttle back. When it came time to take the shuttle they told us that it would be $10 for each of us when that is not what he promised us. Overall the worst part of the experience was how rude the employees were. It was our first experience in Canada and again we will never rent from them again.

I called Zoom but was told that the rental was marked as a "no show". I explained that I arrived after the place was already closed so I called the next morning. They said there was nothing they could do and there were no other cars available. Since I rented from Easy, they told me to contact them for details.