Good

This was my second time using Wheego. When I arrived at the store, the female staff member informed me that there were no cars available, only small manual ones. She said I could take one if I wanted or wait, but she couldn't specify how long the wait would be. Since I was pressed for time, I asked a few additional questions. A nearby woman, who seemed to be the manager (based on her Czech accent), rudely told me that these were their rules, and if I didn't want a car, I could cancel or quietly wait. I responded that I am at least their customer and questioned their service approach. She then started ranting in German, which I couldn't understand. After waiting for over an hour, they finally gave me an old and battered Hyundai i30. I ignored her during the entire process as I found her behavior unpleasant and unnecessary. I quickly took the car and went on with my day of client meetings.

I am very satisfied with the overall service. Always check reviews before going out; they can be very helpful. Customer service responds quickly and is very patient, which made me feel supported while traveling. I really want to thank the customer service representatives I spoke to over the phone. Great job!

Very satisfied

Really liked it