Very satisfied

Apex, a budget brand under AVIS, offered excellent value. The car was in good condition with nearly 30,000 kilometers on it. I drove around 1,600 kilometers in Tasmania, including Wellington Mountain, Bruny Island, Stanley in the north, and Wineglass Bay in the east. There was no mileage restriction, and the best part was that they provided child seats for free.

Good efficient service.

The car wasn't great but for the money we spent wasn't bad either. I'd say average. The biggest let-down was the condition of the tyres. Something that is a crucial safety aspect should be checked by local staff before/after each rental. We left the premises and very shortly thereafter we noticed the tyre going soft, not completely flat but soft. When we reached the tyre specialist only then we realized we escaped a potential serious accident as the canvas of the reach tyre was broken. A large crack in the tyre went about one third across the tyre including the rim. The guy at the service center said we were lucky as on the windy roads at 100km/h this could have ended quite bad. The guy further mentioned that for something like this to happen we would have to have hit something major or have hit a major pothole, which we didn't as the tyre went soft more or less immediately after we picked it up. We should have made the choice to go back to the rental spot however we were sort of on the point of no return between pickup and our destination hence we decide to continue to our destination and closest tyre service center. So here is some feedback for APEX, check your cars because this sort of defects are unacceptable.

Smooth process, nothing wrong with the way the current process is.

Very pleasant rental experience. Handled very professionally by a nice young man from Louisiana. Helpful and friendly. Excellent overall.