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Reviewed: Tue, Feb 4, 2025
About Hertz: 6.0 /10
I reserved the car for 10:00 AM, but when I arrived at the store, there were no cars available. I had to wait for an hour and a half to get a car. The car was in poor condition and had nearly 80,000 kilometers on it. The fuel gauge was still one and a half bars away from being full. When I brought this up with the staff, they insisted it was considered a full tank. Worried about being treated unfairly, I decided to refill the tank completely before returning the car.

Relevant Reviews on Hertz SAN FRANCISCO-MASON ST

Alvin Dolly

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Reviewed: Sat, Nov 2, 2024
About Hertz: 8.0 /10
Overall fine, but even though I proactively provided my credit card info online for highway toll fees, the rental company still charged me for the toll fee in California and added a $10 service fee. Felt a bit like being forced to pay for the service fee.
About QEEQ: 8.0 /10

Tim Richards

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Reviewed: Wed, Oct 16, 2024
About Hertz: 8.0 /10
It feels like the reserved car model is almost impossible to get... When we arrived at the store, they immediately tried to give us an SUV. Since SUVs are in high demand, it didn't seem likely we would take one. Then they said we could either wait an hour for the car or take a smaller model than what we originally reserved. To save time, we agreed. Fortunately, the car was in good condition and worked well throughout the 9 days we used it.
About QEEQ: 8.0 /10

Yetta Twain

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Reviewed: Mon, Jul 8, 2024
About Hertz: 8.0 /10
Average service
About QEEQ: 10.0 /10

Edmund Waters

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Reviewed: Thu, Aug 2, 2018
About Hertz: 10.0 /10
Fast, convenient, and friendly service
About QEEQ: 10.0 /10

Alfred Tout

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Reviewed: Tue, Mar 3, 2015
About Hertz: 10.0 /10
The car was in great condition with only 23,000 kilometers on it. Picking up the car was easy. When returning the car with a full tank, we received a fuel receipt, but after discussion, the fee was refunded.
About QEEQ: 10.0 /10

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