The process is simple, quick, and easy to understand.

Overall satisfied, no excessive insurance sales

Just outside the domestic terminal, there is a pickup point for TIMES shuttle buses across the lane. The buses come approximately every ten minutes, making it very convenient. The staff at the pickup location provided a thorough explanation.

Times did not send a pick up to Matsumoto station as advertised. However they arranged to drop us back to the station in the night.

Got the best deal here for the high season of golden week .

Very hard to find location for pickup as had not been given the name of the local agency only a location. Local staff were unable to tell me whether I would need the ETC card for my journey or explain it properly hence we had a lot of problems subsequently using toll roads - an information sheet in English would solve this problem.

The name of the local agency needs to be provided on booking confirmation to help locating easier.