The front desk staff patiently helped us resolve the issue.

Very satisfied.

The service attitude is extremely poor. They get upset if you don't purchase additional services, give you a cold attitude, and speak so softly it's hard to hear. They also don't repeat what they say. Very bad experience!

Pretty good, no forced insurance sales

I returned the car less than 30 minutes late, but they charged me an extra $30. This is unreasonable. I can understand paying proportionally for the extra time, but this rental policy is unacceptable. I've rented cars overseas many times and never encountered this situation.