On the highway, the tire burst, and they made us wait on the roadside for over an hour before the tow truck arrived. Instead of towing the car to a nearby location just a few kilometers away, they insisted on taking it to San Jose Airport, which is more than 100 kilometers away. It was completely unreasonable. We tried to explain to Hertz customer service that we were stranded on a dangerous highway and rushing to Los Angeles Airport to catch a flight, but they stuck to their standard responses and ignored our requests. We had no choice but to call the police and arrange for a nearby repair shop ourselves. In the end, we had to pay for the tow and tire replacement out of pocket, wasting time and costing us over 12,000 yuan in plane tickets. On that day, it was pouring rain in Monterey, and we got completely soaked while checking the tire. Even now, I still feel furious when I think about it! A few days ago, we received a charge of $465 on my credit card from Hertz. This was an additional fee (we were told at the time of return that there would be a $47 refueling charge, but other fees would be determined later).

Smooth process, satisfied with the service!

Pick-up and drop-off were both very quick.

Extremely dissatisfied. The downtown office claimed to close at 6 PM, but for two consecutive days, it was already locked by 4 PM. There wasn't even a place to leave the keys. Meanwhile, the Sixt office next door always had staff present. After visiting three different locations, I still couldn't return the car downtown at 4 PM, even on workdays, Thursday and Friday. Leaving the car at the hotel incurred a $50 per night fee. Early the next morning, before 8 AM, I had to return the car to the airport. During the self-service checkout, they charged me for two extra days. Just one extra minute, and they counted it as a whole day!! Other companies offer much better service!

Service staff was fast and professional. Pick up with smooth with no extra questions asked and no upsell. They took a credit card for holding charge, but other than that, it was take the keys and go.

Simple to use and most importantly, app & website were both fast and very clear about what we were paying for. Customer service is top notch and responds almost immediately.