Very satisfied

I reserved a Dodge, but when I arrived to pick up the car, the company informed me that they didn't have that car available. Instead, they gave me a smaller Buick SUV, claiming it would be enough for two people. I was very dissatisfied and they offered a refund, but to avoid impacting my trip, I reluctantly compromised. I'm really speechless, so I'm very unhappy with their service.

We picked up the car near Golden Gate Park in San Francisco. There was no queue, and the process was quickly completed.

It took almost an hour and a half to get the car. I paid for a full tank of gas, but the car had only a quarter tank. They only filled it up after I raised the issue.

Like: Adaptable
Dislike: Na

Like: Staff was so helpful and even gave my corporate discount on top of my inexpensive price. They were friendly and efficient and not mad when I brought the car back early