The queue for car rentals at Milan airport is too slow.

Terrible car rental experience. Because of my poor English skills, I chose to rent through the platform. When I arrived, an Italian man at the front desk asked for a deposit of over 800 euros. I called customer service, and they said this amount was normal. In the end, an additional fee of over 2000 euros was charged, including insurance, vehicle upgrade, and some inexplicable charges that the platform cannot currently verify. Throughout the process, the Italian man at the front desk never asked if we needed these services! This is a scam rental company. Because of our poor English, we couldn't understand the contract at all. I believe they took advantage of this to cheat us. I advise everyone not to choose this rental company.

They were all very helpful.

The site shows cars which are not compatible with the car rental cars. Unfortunately this is true not only for europcar but all car rentals

Like: speed of employees
Dislike: everything was great

Like: The timing spend on dropping off the car
Dislike: The staff at the counter get upset when you don’t want to accept to upgrade the car or you told them that you have insurence alteady