Convenient and quick pickup and drop-off process

Quick rental process, easy return, friendly customer service with no unnecessary hassles.

When picking up the car, I was told that there were no Corolla hatchbacks available, and I was given a Kia Cerato instead. However, when I went to the parking lot with the key, I saw several Corolla hatchbacks that I had booked on the ZUZUCHE website. When I asked the Hertz staff to switch, I was told those Corollas were all reserved. Are customers booking through the ZUZUCHE website treated differently than those booking directly with Hertz? I don't want to rent a car this way again!

Both the rental and return processes were very straightforward. If the reserved car is temporarily unavailable, they offer a free upgrade to a higher-level car.

We booked a Camry, but had to choose based on what was available. They tried to give us a lower-quality SUV. Eventually, they gave us a Mitsubishi SUV.