The process was quite convenient. You just need to drop the key in the small house at the exit when returning the car. The road assistance is just a card with a contact number, costing 10 NZD/day, which I found useless and a waste of money. Because traveling to Milford Sound requires you to rent snow chains, you have no choice but to rent them for 12 NZD/day. If the store doesn't explicitly say you need to rent them, don't bother.

The drop-off location is very hard to find, it's inside the airport.

Quick car pickup service.

The car model met my requirements, and the store staff had the order ready. They informed me of the important details, kept a credit card record, completed the payment, and handed over the keys—all within ten minutes. Returning the car was also easy.

Well known brand and quick turnaround during pick up and drop off. Car is also being received in clean condition.

Amazing service from the customer service when I would like to cancel and rebook for a different duration.