The service attitude was extremely poor. They aggressively tried to sell me insurance and GPS, and when I refused, they even used offensive language. Then they came up with another trick, printing out an invoice with a 260 yuan fee and asking me to sign it. When I asked what the fee was for, that attempt also failed. Frustrated and angry, they told me to wait an hour to pick up the car (because I arrived an hour early, and it was previously agreed that I could return the car an hour early as well).

Friendly customer service who took great concern about the distance that the vehicle would be travelling given the weather conditions and upgraded to an all wheel drive vehicle. Thankyou Thrifty!

The car had scratches, which weren’t my responsibility. They kept blaming me for not buying their insurance and wouldn’t help me resolve the issue. I had to look up the insurance provided by the rental company.

The staff added various insurances for 500 CAD without asking me, and also charged 128 CAD for a full tank of gas, totaling over 620 CAD. Due to the rush and language barrier during pickup, I didn't notice this problem until I returned to the hotel. I immediately went back to the airport counter to negotiate and managed to cancel the additional insurance. The fuel cost was also adjusted to 100 CAD. I’ve experienced the hidden rules of the rental company.

Will rent again

Will use this platform for my next trip