The car was extremely dirty both inside and outside, and in poor condition.

This was my first time renting a car abroad with QEEQ. It was very simple and not complicated at all—booked through the app, completed the paperwork at the store, and drove off.

Pretty good!

They upgraded our car without permission, but it's partly our fault due to poor English skills

When picking up the car, they emphasized multiple times that it must be returned before 19:00. I rushed and managed to reach the return location, but despite the lights being on and the door seemingly open, the main gate was locked and no one was there to accept the car. I tried calling all provided numbers, including the one on the key, but all calls went unanswered with just a message asking me to wait. There was no way to contact Europcar's customer service, resulting in us being unable to reach our accommodation on time, causing a loss.