Excellent Price but Definitely Not an Airport Rental

Traveller

Canada

Reviewed: Sat, Jul 13, 2019

About Routes: 5.0 /10

The location of the car rental facility was a bit misleading on the website and considerably farther away than expected. We had to arrange for a ride from the rental location to the airport in the morning when we dropped off the vehicle because the company was not open (opened at 7, we arrived at 7:15). However, we greatly appreciated receiving a free upgrade to a larger and more comfortable vehicle and the booking price was excellent. It would also be helpful if the $500 credit card hold was more prominently displayed in the rental information.

About QEEQ: 8.0 /10

It was very easy, cheap, and straightforward. I would appreciate though if off-site rental locations were more clearly designated (there is a big difference between a shuttle to a parking lot a few minutes away and significantly (10+ min.) off-site.)

Intermediate | Toyota Corolla or similar

7-day rental

Relevant Reviews on Routes Ottawa - Routes

c.hay

Canada

15-day rental

Medium SUV | Nissan Rogue or similar

Reviewed: Sat, Oct 5, 2019

“Great rental experience with Routes!”

About Routes: 10.0 /10

They were beyond expectations. Friendly, courteous, competent and flexible. Best car rental experience ever!!!

About QEEQ: 8.0 /10

L.Gonzales

Canada

3-day rental

Intermediate | Toyota Corolla or similar

Reviewed: Tue, Jul 30, 2019

“All in all a great experience.”

About Routes: 9.0 /10

Had to return the rental early Sunday morning due to early flight so we had to take an Uber from Routes. Also, had to security deposits against my debit card, but that is being fixed today.

About QEEQ: 10.0 /10

K.Hatten

Canada

4-day rental

Medium SUV | Nissan Rogue or similar

Reviewed: Sat, Jul 13, 2019

“Sweet ride, but barely cleaned up.”

About Routes: 8.0 /10

Service was very good. Vehicle was good, but really need to work on cleaning up vehicles between customers.

About QEEQ: 8.0 /10

K.Grandmaison

Canada

7-day rental

Intermediate | Toyota Corolla or similar

Reviewed: Sat, Jun 15, 2019

“Exceptional customer service”

About Routes: 10.0 /10

Very easy to deal with great customer service and helpful when I called to extend the use of the rental for another week, they accommodated me and gave me a great rate

About QEEQ: 10.0 /10

T.HABTEGIORGIS

Canada

7-day rental

Intermediate | Honda Civic or similar

Reviewed: Wed, Apr 10, 2019

About Routes: 6.3 /10

I add one more and I called to inform them but they told me a wrong time to drop off because of that they charged me two days instead of one . They don’t have a good customer service

About QEEQ: 10.0 /10

Perfect

Excellent Price but Definitely Not an Airport Rental

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