The car was very old and had a strong odor.

Very good

The waiting time wasn't long, but a Thrifty employee added an unknown insurance to my rental without my consent, costing over $30 for three days. They also tried to sell us a full tank of gas. When we refused, saying we wouldn't need that much fuel, they lied, claiming we'd need a full tank to visit Haleakala National Park. In reality, our three-day trip, including the Road to Hana and Haleakala National Park, only used half a tank. This kind of irresponsible sales tactic is infuriating. The car itself was good, both in terms of performance and condition, which I was satisfied with.

I was told there’s free shuttle bus from Cruise terminal to airport. But turns out only Avis and budget, so we have to find taxi to and return the rental car which was not convenient.

I was told there’s free shuttle bus from Cruise terminal to airport. But turns out only Avis and budget, so we have to find taxi to and return the rental car which was not convenient.

Like: Great 4-door Jeep Wrangler Sport with less the 5000 miles.
Dislike: As efficient as they were, the wait was pretty unbearable. They did pass out water bottles however, which was a plus, but poor AC and tons of people waiting made for a less-than-stellar experience.