The pickup and return process was very smooth this time!

When I said I didn't want insurance at pick-up, they didn't push further, but I had to find the car myself. The return process was quick, just exchanged a few words and it was done.

Avoid Hertz. The specified Volkswagen model was not available, even after walking around the entire parking lot twice. The real issue came afterward. The so-called roadside assistance was practically non-existent. I called twice at 11:00 AM Eastern Time and nobody answered for over half an hour. It wasn't until 2:00 PM that someone finally picked up. I drove the faulty car to two nearby Hertz locations for a replacement, but no cars were available. They only had lower-tier models available from other locations. To get a similar model, I was told to drive back 300 km to New York Airport. When returning the car, I was charged 1000 RMB for fuel because the tank was only a quarter full.

It'd be better that customer is provided with more details about the toll fee charge scheme at the counter. Tks

I wanted to extend my rental Car, yet they didn't offer the same price per day. So i had to return the car