The car pickup experience with Thrifty in Honolulu was very poor. The front desk was constantly upselling, the pickup location had fewer cars and too many people, and we waited for over an hour. The staff assigning cars did not follow a first-come, first-served order, which was dishonest.

The service was good and the paperwork was done quickly. The downside was that they pushed to sell insurance and a full tank of fuel.

I reserved a Corolla, but no vehicle was available. They asked for an upgrade fee, but after a lot of hassle, they offered a small car that couldn't fit luggage. After refusing it, I waited for 30 minutes and got a Hyundai Elantra that was about 60% new. So, the service is just average.

The staff informed us that they don't even have the Suburban model and gave us a rather old Conqueror. They said if we want to change cars we have to call and check ourselves, and only if there are available cars can we switch. They won't notify us as soon as a car becomes available.

車の受け取りが早朝だったにもかかわらず、すごく時間がかかった。結構人が並んでいるのに、4つのカウンターの内、2つしか開けておらず、30分以上待たされた。

何回か、利用人数が変わり、変更をしたが、その都度、心配だったキャンセルがスムーズにできて、きちんとした予約が取れたことがありがたかった。