1. After completing the rental formalities, the wait to pick up the car took 1 hour and 45 minutes, which is too long. 2. The lighting at the pick-up location was very dim, making it difficult to check the car's exterior condition.

予想以上に良い車両 清潔感はふつう 使いやすい

Very satisfied

Customer service was good, but the persistent upselling was unpleasant. The agent suggested our car was too small and we should upgrade, but we knew for sure the car we booked was large enough. When we saw the car, it indeed had plenty of room for our two large suitcases and a stroller.

The car had 39,000 miles and looked it. The wiper blades needed to be replaced and we ran out of windshield wiper fluid on day 2. The check-in took very long considering we didn't have to wait to be served by an agent.