Satisfied, the procedure is simple.

The car wasn't ready at the scheduled pickup time. Every time I asked, they would say it will be ready in another 20 minutes. This went on for two to three hours. Very dissatisfied with this service.

The car had over 100,000 kilometers on it. The day after I got the car, the tire burst (the previously repaired area ruptured), the parking brake was stuck and couldn't be released. I reported the issue before 10 AM and contacted the rental company, asking for a replacement because I had over 1,000 kilometers left on my trip and didn't feel safe driving it. The rental company only offered roadside assistance and said there were no replacement vehicles available. It wasn't until 1:30 PM that the assistance personnel arrived to put on a spare tire and manually fix the stuck brake. After following him to the repair center and discussing the car's safety, the store finally considered replacing the car. When I contacted the rental company customer service again, they still said they couldn't replace the car, only repair it, showing a complete lack of communication and consistency. I had to repeatedly ask the assistance center myself. Avoid this store at all costs! I kept urging them, fearing the repairs would delay my trip to Pattaya in the afternoon. They insisted on repairing instead of replacing the car, and in the 36-degree heat, I had to deal with this mess. It wasn't until nearly 4 PM that I got the replacement car. The person who brought the new car arrived with a smile and apologized for being late. Clearly, they had a car all along. We were three women, and one of my friends was in tears from frustration. I've rented cars for many years, and Hertz is definitely one to avoid!

The car was very new, and the service was excellent.

Simple and fast pickup and drop-off process, and communication was smooth.