The staff on the app had no communication with the staff in the US! They couldn't answer anything online. We had to ask in person at the store. It took me over an hour just to get one question answered.

Too focused on selling extras

I took the HERTZ company bus at Las Vegas airport to pick up the car. The staff had a very bad attitude! They told me the Toyota 4Runner I booked wasn't available, only a smaller Hyundai Santa Fe SUV. If I wanted a different car, I'd have to pay extra! There was no way to get another car without paying more! Due to a tight schedule, I had no choice but to accept. Then they asked me to buy insurance, and I said I had already bought all the insurance through the rental platform, but they said their company did not recognize that insurance. After calling the support line in the US, everything was sorted. When I swapped the car in Los Angeles fifteen days later, the process was smooth and took less than five minutes, and they even provided a direct ride to LAX airport. I want to ask the rental platform's customer support: Are the booked and actual cars the same class? If they are, why is there such a big cost difference?

Car exceeded our expactations - big and clean, almost new Chevrolet Malibu with very effective hybrid engine. Single minus - the office was closed at the drop-off because of national holiday (no one told us about it earlier).

Excellent offers. Renting via Easyrentcars allowed us to save about 40% comparing to other agents!!!

Like: Exactly the car we booked. Excellent condition with low mileage. Fully unrestricted SS Camero which was a joy to drive. A great car for the Las Vegas experience and enhanced our trip greatly.
Dislike: Nothing to complain about. All good.