Terrible service, absolutely avoid this company. They discriminated against us as Chinese customers. We followed the entire process to handle a flat tire issue, but their internal miscommunication caused chaos. One staff member told us to wait on site for a tow truck, while another said to drive to an approved repair shop to fix the tire ourselves. We went to the repair shop, but after the repair, they charged us $300 for a towing fee. The worst part was that they claimed we breached the contract by returning the car a day early without any negotiation. They just told us: 'You need to return the car immediately, we can't help you with the rest.' Absolutely outrageous.

Tried to sell further insurance based on they said they did not know the cover I had purchased when booking with you. I think this info should be communicated to the car hire company. As you begin to doubt yourself and the cover you already have

Very satisfactory

Bargain claim the vehicle had a crack in the windscreen when they inspected it after I dropped it off at 5 am ine morning when they were not there. I certainly did not notice any such crack or I would have reported it to them by email.I have refused to complete a claim report as I know for certain I did not cause any crack in the windscreen..I am awaiting further correspondence from them..do you have any advice for me?

Fine..price drop was not effective for me..overall service was very good

Pick up and drop off at airport, super easy. No pushy sale from staff too. Also, car given to us was new and brought us around Tasmania, making it a very memorable trip. We were definitely satisfied :)

Easy and smooth booking. Price drop function worked like magic, love it!

Staff were very friendly and helpful. Excellent price and car.