I had reserved a convertible mustang but they did not have any convertibles. Then waited 30 mins

Great service

Excellent

Long queue for service but agent was very friendly and helpful making the experience very good. Would certainly use again.

Initially the car provided had issues with tyres then car was changed after couple of days which wasted some of my time. It took more than 15 minutes to speak with some on call center as all options had machine talking. Other than that everything else was smooth!

After queuing for over 2 hours at MCO airport waiting to collect a car, whilst my 3 children and 2 elderly relatives waited, I decided to cut my losses and get a taxi to our holiday rental - we got into the property after 10pm having landed at MCO before 6pm. I then had to return to MCO the following day (another taxi fare incurred) to pick up the rental car I'd pre-paid for. Now I was told that no large 7 seat SUVs were available and they managed to find a small 7 seat SUV, though still at the same price. This experience has put me off using Budget again.