Initially, the car pickup experience was pleasant, and the service was good. However, the car return process was extremely disappointing. After entering the airport, there were no clear signs, and there were no staff members at the return point. Even after contacting them to come to the departure hall, they never showed up. My flight was about to take off, yet they asked me to go back to the parking lot and leave the keys in the car.

Satisfied

Very satisfied

We selected a Fiat but received an old model Renault. The service staff informed us that the class was the same, but it clearly felt much older. At least it was a sedan, however, we found that one of the low beam headlights wasn't working, making driving at night very unsafe.

Great service!