When I arrived at the counter, they immediately told me the car model I booked was unavailable. The replacement car was a size smaller. They claimed all the remaining cars were reserved, clearly trying to take advantage of me. Additionally, they had no idea how to register two drivers for the same car, meaning I paid extra for a second driver for nothing. The rental and insurance documents didn’t reflect the second driver feature. They also said the car had CarPlay, but it came without a connection cable. When I asked at the counter, they told me I had to provide my own cable. In the U.S., you can't go anywhere without map navigation, so I was very frustrated. Fortunately, I had purchased full coverage insurance, so the staff couldn’t upsell me on additional insurance. After multiple negotiations, they waived a $25 fuel fee for me.

The car rental process was very quick. There was no Jeep available temporarily, so we got upgraded to a Ford Expedition, a super large SUV that was very comfortable, with no change in price.

It was a breeze. Staff at Dallas were very good. Took about 10 mins. Once we had the key we were with the car in 2 mins. Car was good and drove well,

Good to deal with and would use again.

terrible, front desk sucks, just 1 person for more than 25 books

easy and helpfull

Thriftyのデスクはなく、Dollarが担当した。すごい人が並んでいて1時間以上待った。出張だから経費で落ちたけど、事前にFullで保険に入っていたのにさらに保険に入らされた。車はほぼ新車でキレイで性能もよく、快適なドライブができました。

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