I booked the car a month in advance, but when I went to pick it up, I was told that there were no Golf or similar cars available and that I needed to upgrade. After upgrading, I got a Polo, which made me seriously suspect that this was a malicious charge (there were cars available, but they told me otherwise to charge an extra fee for an upgrade, and it was actually the same car).

Big companies are really good. The paperwork is done at the airport, and the car is picked up next door. The rental and return process is simple and quick. Since we had an 11-day rental period and a lot of luggage, they offered a free upgrade to a bigger car. The car was very new, with just over 20,000 kilometers. The staff were kind and enthusiastic.

Great service, convenient and fast!

Amazing! I'm really grateful for the upgrade to the Cupra electric car - saved us a lot of petrol money, and allowed me to drive a really awesome vehicle I hadn't tried before. Thank you!

They should clear the insurance policy to their customer as it is little bit confusing what all is covered and its limit.