The staff is professional and patient. The only imperfection is that they did not inform us about the additional driver fee in advance.

The staff at Europecar had a very poor attitude. Even though I provided all the necessary documents, they said my license translation wasn't stamped and refused to rent me a car. They also refused to communicate with the customer service of the booking platform.

There has been no follow-up after requesting the charge details and reasons, even after providing photo evidence. This is quite disappointing.

Customer service attitude was mediocre and seemed unfriendly towards Asians. They kept pushing for the purchase of full insurance. However, picking up the car was convenient, and the vehicle was very new. I reserved two cars, one of which had only 1060km. Overall, not bad.

I feel like the person at the counter ripped me off. 1- they told me beforehand that underage fee would be $70 however when I picked up the car he charged me $130 instead of $70 as he said that $130 is inc tax for an underage fee. thAT MAKES NO SENCE THAT $60 IS FOR TAX. 2-while booking i wrote that I'm going to a diffrante country and they told me that its no charge however at the counter he gave me another charge for that. REALLY UPSET!!!!!