The overall service was excellent, much better than some small rental companies. The whole process was straightforward with no unnecessary chatter and no insurance upsell. They even silently upgraded the car from a compact vehicle to a Volvo S90.

The service was good, no need to queue, but they try to upsell you to upgrade the car, which is a bit annoying.

The ordered car, MAZDA CX-5 M/T Diesel, was not available and I was offered either Opel SUV Gasolene or Audi A4 A/T Diesel, which was more expensive than I have booked and anticipated. I have chosen lower class vehicle, VW Golf Diesel A/T, which is not satisfied my requirement of M/T, but there is no diesel A/T available there. In summary, very unpleasant experience.