great customer service

Very easy to navigate the site and to make the reservations

The service was quite good, with no upselling whatsoever. We simply paid the deposit and took the car. However, the vehicle was a bit old and worn out. I always thought Mexicans might be inefficient, but it turned out to be fine. Our car tire got punctured by a nail in Guanajuato. We contacted the local car rental office at 11 a.m., and since none of the local staff spoke English, we communicated via WhatsApp. By 1 p.m., they arrived at our parking spot, inflated the tire, then drove to a nearby repair shop for inspection and patched the tire. By 2 p.m., the car was returned to us. Considering the complete language barrier, the entire process was handled very satisfactorily.

It's acceptable.

No hidden charges.

First they lied about the rate, and forced me to buy the insurance. Then they didn’t have the car and we had to wait for almost 3 hours to get a car! Kept lying and saying that in 5 Mins it will be ready.