Great customer service

I would have appreciated some documentation upon the car's return that the car was indeed returned in good condition.

Excellent service of shuttle from and to airport, easy and fast on deck, car as I expected.

The clerk at the counter insisted that we needed to purchase insurance even though I was pretty sure I already had. After picking up our car and heading to our destination I looked back through my e-mails and have an e-mail that states "avoid buying additional insurance at the counter" with a receive and proof of insurance. Upon returning the car, and bringing this, and the e-mail, to their attention they told me too bad and they would not refund me my 250+ USD. The car was great, customer service was horrible.