Arrived on time to pick up the car but was informed there were no available vehicles, nor any alternatives. No solution was provided, and it was unclear how long the wait would be. The company simply ignored the issue. Many others at the location faced the same problem, raising suspicions of severe overbooking.

Very convenient

Pretty good

The reserved car model was unavailable, and neither the rental company nor the platform informed us in advance. In fact, we are not very familiar with other car models.

The staff were friendly and patiently explained all the details of the booking, including the cost of adding an extra driver and the credit card pre-authorization amount. They answered my questions patiently, such as about fuel types and whether AUTO PASS was included. There was no aggressive upselling of products—just a simple inquiry about whether we needed additional insurance.