Satisfied

This experience was very frustrating! 1. I specifically requested the same model as last year, as I rented a Corolla from this company before. However, they insisted on giving me a Kia instead. 2. Last year, there were no upselling attempts, but this time they sneakily added a roadside assistance service during our conversation and charged me an extra $60+. I only noticed it because I got a notification from my credit card's WeChat service. When I told them I already bought full insurance, they said this service was unrelated to the insurance and that the charge was non-refundable since it had already been processed. Seriously... 3. The car they gave me kept showing a low tire pressure warning for the front left tire. I called someone to check, and they said it was only slightly lower than the other tires and that the warning would go away after driving. But throughout the entire six-day rental period, the alert never disappeared. While it wasn’t a slow leak—it was just 0.5 psi lower than the other tires—it made me constantly anxious during my trip. I travel to the U.S. 2-3 times a year and rent a car every time, but this was the worst experience I've had so far. I don’t think I’ll choose Thrifty again in the future.

Overall it's okay, the only drawback is the long waiting time.

Good, quick queue

The counter staff deliberately delay and forcefully sell insurance, toll cards, and model upgrades. This rental company's counter has the most staff in the same hall, but they are the slowest. On average, each customer, even those who have made an online reservation and paid for full insurance, faces intentional delays of over 40 minutes. If no additional purchases are made, the staff I encountered falsely claimed there were no cars available and that I needed to wait around 2 more hours. Later, I found out there were actually more than 20 cars of the same model available. This is an extremely poor rental company with terrible service. I will never choose this rental company again. I wish to file a complaint against the staff and the rental company.