Excellent and efficient.

I was told to complete pre pick up registration which would mean the car would be ready to pick which I did. When I arrived my name wasn’t on the board so I went to the Avis Preferred desk as detailed in my instructions from QEEQ but they knew nothing about me and directed me back to the terminal. By now a line had formed and I had to wait half an hour. Filling in the pre pick up details was a waste of time and then caused me a delay when collecting

Seemed fine

This was a fantastic experience, and I gained some valuable experience myself. As someone who isn't fluent in English, it was easy to find the rental car location at the airport by simply looking for the icon of 'a car with a key on top.' Credit cards with the UnionPay logo were also accepted (I noticed on this trip that UnionPay cards are no longer widely accepted in many places in the U.S., so I recommend switching to a chip-enabled foreign currency card before your trip). The counter staff asked if I wanted insurance. I had already purchased full coverage on the app, but for convenience, I added toll fee waivers and the option to return the car without a full tank. Including the $200 deposit, the final bill came to over $1,270 (the app indicated it would be $860 paid at the counter). Looking back, if you do thorough travel research, there's no need to spend extra money on these options. Picking up the car was very straightforward—just find the parking spot with the rental company logo, and you can drive off. A minor hiccup occurred when there was no car at the designated spot initially, but the parking lot staff were excellent. They quickly arranged another vehicle of the same category. The car was brand new, though there was a small scratch on the rear bumper. They assured me it was already marked. And with that, my vacation began smoothly.

The wait time in line was very long. There were about ten counters but only two were in service.

The pick up was slow, 25 minutes, despite there only being 3 people ahead of me in the queue, but at least it was in the terminal.

Booking worked well and the price drop guarantee worked with a reduction on the original price.