The car rental location is extremely far, requiring us to take their shuttle, and we had to wait over half an hour before being assisted. White customers were prioritized! We purchased full insurance, but when we hit a traffic sign, we were told the policy didn't cover the cost for that. We are still in the process of filing a claim. After the incident, they downgraded our car, giving us a vehicle with 350,000 kilometers on it, which is clearly below standard for rental cars! The claim is still unresolved, and they charged me 580,000 crowns!