I was not able to get the rental car and I am awaiting a refund of my money.

Showed up a half hour late to pick me up. Was supposed to get a midsize car, received an economy size, car was not in great shape with scratches and the ceiling was stained brown. The overall rental had a bunch of extra costs and charges.

Pick up time was 10 pm. Arrive for P/U, the office was close. Call the #. Told 10 minutes. Over a hour later someone show up. Some with drop off. Left key in car and left.

They tried to force me to pay for insurance and didn’t even up renting me the car. They left me no options but to cancel. And then they wouldnt even drop me off at another rental car place, forced me back to the airport, waisted about 1.5 hours of my time.

There is nothing in their terms and conditions when booking stating that if you choose to use your own insurance it’s TEN DOLLARS PER DAY or that the Sunpass is required for rentals. We declined their insurance and did not want the sunpass as we were not traveling thru rolls in Florida and when we returned the car we noticed there was a $50 charge for using our own insurance and $50 for the sunpass we didn’t want and they would not refund us. Their customer service at Jax cars was awful and the location was very sketchy.

JC never answered our calls to be picked up. After 2 hrs. of trying, we rented from another company.