This is a small company, and its rental counter is not located among the cluster of car rental companies in the terminal. They said they'd hold a sign to meet us, but no one was there when we arrived. After waiting for a long time, I called the number on the rental confirmation, and they said they'd return to the terminal in 15 minutes. The person was holding a piece of A4 paper, so you need to pay attention to spot them. Their shuttle takes you to the rental location, which is about a 10–15 minute drive from the terminal. After returning the car, you'll take their shuttle bus back to the terminal. Be sure to leave enough buffer time as the shuttle is a 7-seater van, and with passengers from multiple groups plus luggage, you may have to wait for the next trip if it's full. The car we rented had over 80,000 km on it and was the worst of the three cars we rented on this trip. There were also a couple of scratches on the exterior, but they did not affect driving. Iceland's road conditions are challenging, so a 4WD is a must. During strong winds, they have a car door insurance policy and require you to hold onto the door firmly when getting out of the car to prevent damage from the wind.