Very satisfied.

The pickup time had already passed, but the staff still hadn't shown up, resulting in an excessively long wait. The return location was changed on the day without prior notice. Originally agreed to return the car in the city, and I had paid extra for someone to collect the car at the hotel. On the day of return, they said they were short-staffed and asked me to drive the car back to the store myself.

Very satisfied.

The service is excellent, you can feel confident renting a car here.

The car we received was quite old and had many scratches. The interior wasn't very clean either. Additionally, the warning indicator for mechanical faults was on when we received the car, but the staff said it was not an issue and did not resolve it for us. We arrived an hour earlier than our scheduled time and contacted the store, but they only told us to wait at the pickup location. During the wait, we inquired about the waiting time, but they did not respond, leaving us to wait outdoors in 34-degree weather for 45 minutes.