The staff was very patient. The originally reserved GLA was unavailable, so they recommended an equivalent X2 and also provided options such as XC60 and GLC for comparison. They also helped double-check the insurance options.

The rental location moved from Terminal 1 to Terminal 2. After various inquiries, we found the rental point at T2, where many car rental companies are located. We took a number and waited, but noticed that people who were ahead of us had left, yet we were not called. The staff helped Western customers who arrived later before us. Finally, after about 40 minutes of waiting (despite many empty counters), we were served. Because we didn't read the details carefully, we booked a manual car instead of an automatic. The car rental desk told us that we had to pay extra for an automatic, so our original 50 euro per day rental increased by 33 euros (originally 80+ euros but discounted to 33 euros). After adding various fees (10 euros per day for an additional driver, 70 euros for crossing into Monaco, 20% tax, etc.), our total changed from 500+ euros to 1041 euros before the process was completed.

The service was pretty good. Just needed to use the queue machine. The staff didn't push additional insurance too much.

Arrived earlier then booked pick up time , told me they didn’t have a car in My group (BS) ! Tried to up sell me Mercedes A class for extra 490 euro ! I went back at booked time to be given A damaged car, with filthy glass !! Never will I rent from euro car .

The price online didn't match up with price we were charged for car hire. Don't like being ripped off.