Our trustworthy old dented & scratched car, performed at all times great

The minivan was terrible in condition. We booked the pickup time in such a way that it gave us enough time to leave the airport and go to the rental car place and that pickup time happened to be "after hours" of Bargain Rental Cars and it was a different pickup location. But it so happened that our flight reached Auckland ahead of time. When we called the pickup location for the after hours office, they said to call BRC directly since it was technically not "after hours". When we called BRC, they asked us to call the "after hours location" since we had to pick up the car there only. There was some confusion which was frustrating for us and finally BRC agreed to come and pick us up from the Airport.

BRC Auckland Airport branch. The car was relatively new, the staff were friendly, and the manager resolved issues quickly. There is another office nearby, which caused some confusion when returning the car, but it was very close by.

Counter staff were great. Car was ok.

The car was 13 years old hail damage on roof poor condiiton paint faded just bad choice I should of not booked worst ive ever had ill never go through BRC again and it wasn't what I was ment to get just so poor the car wasn't even worth the money I paid to rent it you'd sell the thing 500 second hand

The car was in really good conditions. Customer service was excellent, pee were provided with all the necessary information at pick up. We were picked up from the airport and after drop off we were accompanied to our hotel! Amazing!