Acceptable, but a Few Things Might Be Improved

A very terrible car rental experience. The return was scheduled for the early morning of the day we were flying back home. When we arrived at the parking lot to return the car, we discovered the car key battery was dead. We contacted the rental company, but since we needed to catch our flight, we couldn't wait for their staff to fix the issue. The rental company instructed us to take a taxi to return the car key to their office. Since the dead car key battery was their fault, we returned the key and left for our flight. Unexpectedly, they maliciously charged us nearly 300 euros, including towing fees, parking fees, and some inexplicable management fees. This rental company already required an excessively high deposit of 2000 euros, which was unreasonable and seemed designed to facilitate these malicious charges.

It was a bunch of crap. I pre paid for a small car and they said they didn’t t have one because of st Patrick’s day. They then make me pay $80 over what I already paid for the car they switched me into. Normally when this happens I do not pay an up charge for the vehicle they want switch me into. I had no choice as this rental location required off site pick up from the airport and there were no other rental car companies near by. Felt totally taken advantage of. I don’t think they even applied my area payment to the rental. When I tried to dispute the charges I was made to feel as though take it or leave it. This was a terrible experience.

Awful experience with Easirent. They ask you to wait at Zone 14 in Dublin airport which is a bus stop. The airport staff told us they did not have a licence to be picking up from the airport and that the driver would be arrested on arrival. Took over an hour for the driver to arrive. The desk staff were very rude and the vehicle was covered in dents and scratches. They tried to force us into taking their insurance even though we had already insured via EasyRentCars.com. Awful experience. Do not use EasiRent DUBLIN AIRPORT.

Employee in person and then employee on the phone said I could have brought the car back later due to their slowness in providing me with a car. No one mentioned any price to pay on top and I have been “secretly” charged 40€. Had to check statements to notice it. Terrible planning at pick up (bank holiday apart) and customer service not transparent

No shuttle bus , terrible location, had to walk in the rain for pick up due to incorrect address being provided and then was driven back to the same place I had walked from , location pick up point was wrong on email , rude staff , no customer service, didn’t care