No one at the rental company speaks Chinese or English, making communication extremely difficult. We relied entirely on phone translation and guesswork. The prepared driver's license and international driving permit couldn't be used. After half a day of communication, we still didn't understand each other. Fortunately, a lady who speaks Chinese at the mobile card service helped us by calling for inquiries. There is an agency in Saga City that can translate driver's licenses in just half an hour. We took a taxi immediately, and by 3 PM we got the translation document. But we had to wait until 5 PM to pick up the car at Nissan in Saga, which was frustrating.

I returned the car 10 minutes late at night. There were staff at the counter, but they said I couldn’t return it there and had to go to the 24-hour headquarters. The attitude was very bad, and it took a long time to find the so-called 24-hour headquarters.

Car was in good condition & clean. Pick up location requires abit of a walk to find but process was fast.

Fast & easy booking process.

Like: Easy to drive, Good helpful staff, no unpleasant suprises, good.
Dislike: No cruise control. That's it

Like: staff service
Dislike: no