ルイビル空港

Great service.

It took me two hours to get out of there. Their computer froze when my credit card was being processed so when I tried again it was declined. I didn't have a phone so I asked to use theirs to call the credit card company. The guy wasn't going to let me which would have been disastrous. Luckily the manager was around and he let me call the credit co. and eventually i was allowed to proceed. Total lack of compassion on the part of the Hertz employee especially when it was the fault of their computer. I had been travelling for twenty hours and this was very upsetting .Thank goodness the manager Ash was around otherwise I would have been stranded and jetlagged

I think that it was easy to book. I don think that I needed all the insurance that was pushed on me

The drop off site near airport in Honolulu was very unprofessional. I had doubts on whether it was official Hertz location.

Good price, user friendly platform

Like: Pick up was so easy! We were able get the same car we own so didn’t have to get used to it. Drop off was a breeze too.
Dislike: Nothing!

Like: new car with only 24K miles done. Good service, i was in & out within 20 min.
Dislike: They should have kept snow scraper in the car as it was snowing heavily & on day 1 of snow I didn't have anything in my car. i had to use my jacket to get snow out.