Ordering and picking the car perfect. Returning the car annoying and infuriating.

a.ben tzur

Germany

Reviewed: Wed, Jan 29, 2025

About Buchbinder: 10.0 /10

It wasn't Buchbinder (they were bought by Europcar?). Be careful in the return process because they will "find" you an invisible scratch that you will never be able to trace (like under the baggage hood) to charge you for handling and fixing fees.

About QEEQ: 10.0 /10

Anything was perfect.

Standard | Volkswagen Passat Estate or similar

7-day rental

Relevant Reviews on Buchbinder in Germany

Malcolm Rutherford

Germany

1 days rental

Reviewed: Mon, Mar 4, 2019

About Buchbinder: 2.0 /10

My friend was driving and accidentally scratched a small part of the car's front right corner. There was no deformation, but the rental company still charged us 870 euros. Even with high labor costs in Europe, 870 euros is exorbitant. The charge should be reasonable; it feels like they took the opportunity to overcharge us.

Egbert Eve

Germany

1 days rental

Buchbinder

Dusseldorf Airport(DUS)

Dusseldorf

Germany

Reviewed: Sun, Mar 4, 2018

About Buchbinder: 2.0 /10

The queue at the car rental place was manageable.

Yetta Vogt

Germany

1 days rental

Buchbinder

Frankfurt Airport(FRA)

Frankfurt

Germany

Reviewed: Fri, Aug 7, 2015

About Buchbinder: 8.0 /10

It's okay. The rental company tried to sell us their full insurance, we didn't agree at first, but the staff didn't push much. Everything went smoothly.

About QEEQ: 8.0 /10

Porter Lindberg(h)

Germany

1 days rental

Reviewed: Mon, Aug 8, 2016

About Buchbinder: 2.0 /10

1) At Munich Airport, the staff marked the scratches on the car incorrectly, causing misunderstandings when returning the vehicle. 2) The working hours at Budapest airport are from 8:00 to 20:00. Our flight was at 9:20 in the morning, and we were pressed for time. We tried calling the return point the day before to ask if we could return the car a bit earlier, but couldn't get through after 18:00. 3) The car we got had an issue with the left rear tire pressure and the brakes were unstable.