Overcharged

Terrible experience. We purchased the full supplementary insurance, but the staff claimed it wasn't valid in Germany and persuaded us to buy an additional 350 euro insurance. Their German-accented English was hard to understand.

Lack of thoroughness.

The staff pushed the insurance. I remember saying I already bought insurance, but perhaps I didn't fully understand the staff's explanation, leading to unknowingly purchasing expensive insurance. A costly lesson—everyone should be cautious!

We reserved a BMW X5 but they didn't have any available. They asked us to choose between an X4 and a manual Ford. The X4's trunk was too small and we specifically requested an automatic, so why would they offer us a manual? After we requested a free upgrade, they finally provided us with a 9-seater Mercedes bus. Within two days, the display showed an AdBlue alert, which confused us! Later, in Prague, our car window was smashed, and we couldn't reach customer service. They only have rental points in Germany. After much hassle, we exchanged the car at Munich airport for a smaller 7-seater Mercedes, which soon displayed an oil level warning. Absolutely terrible experience! I strongly advise against renting from this company. So many bad experiences!