Average/ poor

To not get the Europcars extended insurence as I feel it was way pricey then it should have been

Customer service friendly and good. The service is quick and efficient.

Easy to book a car and simple. Confirmation booking instantly.

Everything was good from customer service pick up to the car description exactly to the information read.

Booking the car was very easy and simple.

Great upgrade deals available

When my husband picked up the car we had already paid the car in full online. We did not need collision and theft because we were covered under our matercard. we even brought a letter to prove this. When he picked up the car they said we needed to put 5,000$ euros on our mastercard in case of an accident. we only had a limit of 8,000 canadian on the cars so 5,000$ euros was exceeding the limit. Finally we had to take their insurance which came to about 1,000$ Canadian. Plus we had to pay for airport tax of 25 euro which was not indicated on line when I booked the car. So 1,000$ more for the car kind of ruined our holiday. We had a fender bender during our trip so good thing we had insurance but the mastercard would also have covered it without having spent the extra 1000$ canadian. .