Seemless experience

Car was fine except for the air loss. Woman at the Miami counter was acting up a bit, which was unnecessary.

The best car rental app/provider there is !!!!

They did not use the agreement I had with Zuzuche, instead they presented a long document for me to sign, which included charges different from the rental agreement. They kept urging me to sign quickly while I was in line, otherwise it would be difficult to get the car. This caused me to pay over 100 dollars more.

Forced upselling and very aggressive

When picking up the car, there was a 'routine request' alert on the vehicle. Unsure if it would affect our drive, we asked the rental company and they promptly switched the car for us. Initially pleased, we found upon reaching the parking spot that we were given a sedan instead of the mid-size SUV we reserved. We went back to the service window in the parking lot, but the staff were arrogant, insisting they gave us an SUV and refused to change the car again. If unsatisfied, we had to go to the rental hall on the 4th floor! After multiple contacts with Zuzuche customer service, my child and I dragged three suitcases back and forth from the 2nd floor to the 4th floor four times. Finally, the staff at the rental hall admitted the mistake and gave us the correct SUV. This whole ordeal at the Miami airport rental company delayed us by an hour, affecting our subsequent plans. Although the rental hall staff were very good and Zuzuche's customer service was prompt and proactive, the parking lot staff were arrogant and ignored my explanations and photos. Due to the rental company's mistake, we had to run around in over 30-degree heat, a 40-year-old woman and a minor girl dragging our luggage up and down multiple times!

Esperamos bastante tiempo para recoger el auto. Sin embargo nuestro turno fue muy expedito. El vehículo en muy buenas condiciones, tal cual el anuncio.

Excelente el sistema de protección de precios. Lamentablemente un día antes de la recogida me di cuenta que había puesto mal las fechas, sin encontrar mucha información, anule la reserva y la volví a tomar con las fechas correctas, lamentablemente más caro. Al llegar la factura me cobraron ambos arriendos, contacté al servicio al cliente y de inmediato me hicieron la devolución correspondiente. Ahora que se como funciona, volvería a usar sus servicios.