Overall is good, fast and easy

Great service attitude

The first car broke down in dangerous circumstances. Complete electrical failure which affected break and steering systems and rendered the car undrivable. Road side assistance took 7 hours and replacement car 24 hours. The whole process had financial implications for us. After I returned the second car YESAWAY advised that I had additional money to pay as petrol tank on first vehicle was not full as per agreement. Given the car had broken down causing me hugh cost and inconvenience and was probably not roadworthy when they hired it to me is a bit rich. Having taken the money they will not respond to my emails.

Had a great experience with Yesaway, called on arrival and shuttle arrive within 5 mins. Arrive at office and the process was easy and quick, staff explained the agreement, sign a few papers and I got the car a few mins later, was clean and had an umbrella, charger and phone holder for use. Return was easy as well, a quick inspection of the car and we were on the way to the airport. Overall, great customer service, amazing value as well and car in great condition.

Booking was easy and straightforward as it should.

Like: 車種指定ができたこと。十分な荷室が確保された車種が事前指定できることで、3人分の荷物の搭載を心配する必要がありませんでした。
Dislike: この店舗の問題ではありませんが、私はこの車のシートで長時間運転していると、重度の腰痛となりました。

Dislike: The separation of responsibility for vehicle insurance from vehicle hire needs to be addressed to provide a user-friendly hire.