Satisfied

Thrifty is usually great but this time there was a shortage of staff at the pickup counter which created a long wait

Thrifty was great they worked with us despite all the QEEQ problems.

Booked Ford Fusion which was shown as full size car by easyrent. I am fully aware that it is not very common to get a specific model but Thrifty insisted that a Fusion is an intermediate car and tried to give me an alternative intermediate. Only after strong representations was I provided with a full size.

The counter staff member didn’t know how to run my credit card. I spent over a hour trying to get checked in. Finialy after an hour he said he didn’t have s car for me. There was over 40 people that checked in while I was there. No wonder they didn’t have a car for me. He said he could get me an upgrade at the same price but when s received the bill it was over $200.00 what my contract was quoted. I contacted EasyRentCars and they took good care of me and were able to make the charge match my original estimate. Very nice customer care.

Was disappointed with the toll charge not explained to me was under the impression the charges came off my credit card as we used them as this is what our usual car rental company did. Instead we were charged £120 for 2 weeks we were only there 12 days. Not happy.