Terrible!

When we arrived to pick up the car, we found out that the car rental company wasn't prepared and made us wait for 3 hours. After picking up the car, no staff helped us with our luggage and they overcharged us.

They need a much better system for pickups. You call; they say someone is on their way. You wait. You call; they say someone is on their way. You wait. You call; they say someone is on their way. You wait. It is only a 5-minute drive.

We expected a Santa Fe; we got a Dodge Durango instead, but no big deal. What was TERRIBLE upon returning the car was that they said we had incurred damages/scratches to the front bumper and they were going to charge us. I did all the driving and we never hit anything. I drove almost all highway miles and parked safely/responsibly. When they first inspected the car they had it parked closely behind another vehicle so they never even inspected the front bumper. Is this a scam? Do they just tell everyone they scratched the front bumper, get money from them, never fix it, park it close to another car during inspection for the next customer? We will dispute any charges. I will stick to a national reputable car rental company from now on; this was so ridiculous and dishonest of them. We did not incur ANY damage to their car; we are very responsible and took great car of the car. They initially got us to choose them with a low rental price, then tried to make up the difference. Not a good nor respectable way to run a business. Hurts them in long run. Expect better.

The car exceed our expectations. And the drop off was really easy, because we had an early flight, they told us just to park the car and leave the keys in the drop off keys. Everything was really fast and easy.

It was really easy and secure.

They were terrible. I reserved an Toyota RAV4 for the snow storm coming to Toronto. When I got there they said they had no SUV’s even though there was one sitting in their driveway. “That’s for someone else”, they said. Garbage.